Privacy Policy

Privacy Policy

Introduction

Welcome to https://aurora-child-support-legal-services.denverarealawyer.net (hereafter referred to as “Aurora Child Support Legal Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://aurora-child-support-legal-services.denverarealawyer.net
  2. All associated mobile and desktop applications
  3. Online services and products offered through our platform
  4. Interactions between users and our support team via emails, calls, or texts/SMS

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we handle your data in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your account information, payment details, and other relevant data required to provide these services.
  2. Visiting Our Websites: If you browse our websites, we may collect non-personal data about your interaction with the site, such as web logs, IP addresses, and browser types, for analytics and improvement purposes.
  3. Communication: Any time you receive communications from us, whether via email, phone, or text messages, we will use your contact information to deliver these messages and may record calls for quality assurance and training.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: This includes usernames, passwords, and account settings you provide when creating an account on our platform.
  2. Payment Information: Credit card details, billing addresses, and payment transaction records to process payments for our services.
  3. Financial Information: Data related to your financial status or history, which may be collected for background checks or financial verification purposes.
  4. Purchase Information: Details about products or services you purchase from us, including quantities, prices, and delivery information.
  5. Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and IP addresses to deliver personalized content and improve user experience.
  6. Location Data: If you choose to provide it, your location data may be collected for location-based services or marketing purposes.
  7. Feedback and Reviews: Any comments, reviews, or feedback you submit through our platforms or services.
  8. Social Media Information: If you connect our services to your social media accounts, we may access your public profile information from these platforms.
  9. Product Information: Details about products or services of interest that you provide when requesting information or support.

We obtain this data through direct user input, automatic collection through technology, and third-party sources who share personal information with us based on their own privacy policies.

Cookies

Cookies are small text files stored on your device to remember your preferences and improve your browsing experience. We use cookies for various purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as allowing you to navigate through pages.
  2. Preference Cookies: Used to store user settings and preferences, so that we can provide a personalized experience.
  3. Analytics Cookies: Help us analyze how users interact with our site, providing insights for improvement and personalization.

You have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or enforce our rights. Once the retention period expires, we delete or anonymize the data to prevent direct identification.

Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to ask us to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  4. Restriction: You may limit our use of your personal data in specific situations.
  5. Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: Object to the processing of your personal data for certain purposes.
  7. Non-Discrimination: You have the right not to be subject to automated individual decision-making that significantly affects you.
  8. Data Portability/Withdrawal of Consent: You can withdraw your consent for us to process your personal data at any time.

To exercise these rights or if you have any concerns about your privacy, please contact our Data Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post a notice on our website when there are significant changes, and we encourage you to review this policy periodically.

Contact Information

For any questions related to privacy, data requests, unsubscribes, or complaints, please contact us:

  • Email: [email protected]
  • Postal Mail: Privacy Team, Aurora Child Support Legal Services, [Address]

We value your trust in providing personal data to us, and we are committed to protecting it.